Returns & Exchanges
At The Foldie United Kingdom, we want you to be completely satisfied with your purchase. If your new travel companion isn't quite right, you can return or exchange any unused item within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and UK postcode to select the items you wish to return or exchange.
Prepare Your Package
Place the item in its original packaging with all tags attached, ensuring the product is in its original, unused condition.
Ship It Back
Download and print your prepaid Royal Mail shipping label from the portal, attach it to your parcel, and drop it off at any local Post Office.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing